November 10, 2003

Intuit's deceiving business practices


Today I received an email from Intuit that confirmed an order for TurboTax Premier Home & Business for Mac for Tax Year 2003. The only problem is that I did NOT place such an order!

I bought the 2002 version back in February. I was totally disappointed by their software and returned it to them for refund shortly after I bought it. And I'm still waiting for the refund to come!

So what happened today? According to their email, I placed an order on their Web site for the new 2003 version of their program. This is amazing, since I did not do such a thing! They charged the credit card I used in February to buy the software, without me giving them such an authorization!

Date: Mon Nov 10, 2003 10:40:41 AM US/Pacific
To: email removed Subject: Your Shop Intuit Order Confirmation Dear Ovidiu Predescu, Thank you for placing an order with Shop Intuit today! We have received your order, and it is currently being processed. Your order information appears below. Order # removed Order Date: November 10,2003

Quantity Item Price ----------------
-------------------------------------------- ---------------- 1
TurboTax Premier Home & Business for Mac for Tax Year 2003 w/ free
Encyclopaedia Britannica 2004 / Print Shop
CD-ROM for Mac $79.95 1 TurboTax State for Mac - CA - 2003
DOWNLOAD for Mac $0.00 ----------------
-------------------------------------------- ----------------
Subtotal: $79.95 Shipping: $0.00 Sales Tax: $6.60 Total for this
Order: $86.55

Bill To: Ovidiu Predescu
address removed Ship To: Ovidiu Predescu address removed Shipping Method: Standard Payment Type: removed e-mail Address: email removed We will send you an e-mail when your order has shipped. You can track the status of your order by going to our Order Status tool at You'll need to have your order number and zip code handy to check the status. Or, if you have a Shop Intuit account, you can do even more with your orders online. Go to to: - View your order history - Track your order status - Change or update your account information - Cancel unshipped orders If you have other questions about your order or need additional help, try checking out our Customer Service section at Thanks again for shopping with us. Shop Intuit Customer Service Please note: This e-mail was sent from an auto-notification system that cannot accept incoming e-mail. Please do not reply to this message.

It's just amazing to see to what tactics this company resorts to in order to sell its crappy TurboTax software!

I first tried to cancel the "order" I supposedly place with them. The order number however doesn't exist, so there's nothing I can cancel! Their customer service is available 8am to 5pm, when I'm not going to spend my time and my company's time on the phone with them.

I called the credit card company to see what I can do about this. The customer service rep told me they'll be able to act only when the charge actually appears on the credit card. This should happen once they ship the package, another few days perhaps.

I imagine I'm not the only one their doing this to, so I was wondering if there is any way of stopping them from such practices.

In any case, if you ever think of using TurboTax, think twice before giving your credit card to their online shop! Given their deceiving business practices, I would seriously consider doing any business with them! Screw Intuit!

Posted by ovidiu at November 10, 2003 07:24 PM |
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