December 31, 2003

Intuit's deceiving business practices - part 2


This is a continuation of the story on Intuit's deceiving business practices I posted back in November. As a quick reminder, Intuit charged the credit card they have on my file and sent me Turbotax 2003 for Mac. This was done without my consent, and obviously without myself actually ordering it through the Web or through any other means.

Today I received in mail a package from Intuit. It was sent from Intuit, PO Box 19004, Greenville SC 29390-9004, and it appears to contain a CD. I did not and do not plan to open it, as I want to return it to the sender without paying for additional postage.

I called my credit card company and complained about it. I also filled a complaint with Better Business Bureau. This is outrageous! Hopefully I will be able to get my money back.

Update (January 17, 2003): Intuit contacted me by phone twice regarding my complaint. I was told that when I ordered the software back in February last year, I clicked an auto-renew checkbox on the order page, which caused them to send the new version automatically. I don't remember seeing such an option and I would have certainly not clicked it! I usually pay attention to such things especially when money is involved. Lame excuse...

They refunded me the money and said they removed me from their automatic renewal subscription. I'll keep an eye on it.

Posted by ovidiu at December 31, 2003 07:36 PM |
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